Privacy Policy

1. Introduction

This Privacy Policy explains how AVN Supply Chain Solutions Pvt. Ltd. ("we", "our", or "us") collects, uses, discloses, and protects your information when you interact with our website, digital platforms, and logistics services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use our Services.

2. Information We Collect

We may collect the following categories of information:

• Contact information such as name, company name, email address, phone number, and job title that you provide when you submit forms (e.g., "Get Quote", "Contact", or support requests).
• Business and shipment information such as pickup and delivery locations, shipment details, goods category, temperature requirements, and related commercial information necessary to provide our cold chain and logistics services.
• Technical information including IP address, browser type, device identifiers, pages visited, and usage patterns collected via cookies and similar technologies on our website.
• Communication records such as emails, call logs, and messages exchanged with our sales, operations, or support teams.

3. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Providing, operating, and improving our logistics and supply chain Services.
• Processing quotes, orders, and service requests.
• Coordinating shipments, tracking, and customer communications.
• Responding to your inquiries, feedback, and support requests.
• Sending service-related notifications, updates, and administrative messages.
• Improving website performance, user experience, and security.
• Complying with legal obligations and enforcing our contractual rights.

4. Legal Basis for Processing (Where Applicable)

Where data protection laws apply (for example, in certain jurisdictions outside India), we may process your personal data based on one or more of the following legal bases:

• Your consent.
• Performance of a contract with you or your organization.
• Compliance with a legal obligation.
• Our legitimate business interests, such as improving our Services and ensuring network and information security.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers and partners who assist us in delivering our Services, such as technology providers, fleet partners, and communication tools, under appropriate confidentiality and data protection obligations.
• Regulatory and government authorities where required by applicable law, regulation, court order, or to protect our legal rights.
• Business transfers in connection with any merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction, subject to appropriate safeguards.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand usage patterns. You can control cookies through your browser settings, but disabling certain cookies may impact the functionality of the website.

7. Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or regulatory purposes).

9. Your Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal data, such as the right to access, correct, update, or delete your information, or to object to or restrict certain processing.

To exercise these rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before responding to your request.

10. International Transfers

Our operations are primarily based in India, but your information may be processed or stored in other jurisdictions where our service providers are located. In such cases, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Policy.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can delete such information where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We will post the updated Policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, you can contact us at: